damiano migani

Review of Jerry's Home Store London TCR

USELESS CUSTOMER SERVICE don't plan on returning a...

USELESS CUSTOMER SERVICE don't plan on returning anything!
got a couch from them, changed my mind shortly after. Called to cancel the order and to get a refund. Order was cancelled, but refund took THREE weeks! and I'm still waiting. Between lost receipts, missing personnel, two weeks into the process, after many calls and visits, I finally managed to speak to the manager and he said, 'I just did it personally, you'll see the refund within 2-3 days. 4 days later, still nothing, so I walked in and the paperwork was sitting on someones desk under a pile of other stuff, which means he just lied to me. At that point I demanded that would be done on the spot, which they finally did. I signed the refund, now let's see how long it takes to show up in my account!!