Terrible service. A week ago before the latest ann...

Terrible service. A week ago before the latest announcements on CV I called and asked to transfer my Lisa to a Barclays Help to buy ISA. Moneybox were extremely unhelpful and kept giving me incorrect information. I think this was a tactic by Moneybox to keep funds with them as a lot of people were withdrawing funds and it would have contributed to the dip in the stock market.

I was told that a withdrawal would take 3 weeks and that I would receive an quoted amount. This amount has now changed as I logged into the Moneybox account and it s lower than the original figure I was quoted. I read a review that Moneybox set their own % stats on your account. And this was proven in my case. Your money is better off with a bank or under your mattress. The staff there are so unprofessional and when dealing with people s money your client servicing should be exceptional. Will deter anyone that promotes this company. They are con artists