Juliette Anderson

Review of Railey Realty and Deep Creek L...

weekend cut short due to silly late check out rule...

weekend cut short due to silly late check out rules. Inquired about checking out late and paying the associated fee months before our vacation. Was told we had to wait until 48 hours prior to check out to achieve a late check out. A person booked the same day as we were leaving and we could not stay the majority of the afternoon due to this, even though I had asked about it numerous times before. Seemed as though they did not care about us, the customer, they only wanted to squeeze as much money and as many bookings as they could out of the location. Made all 12 of us very upset as some individuals had to travel long distances to spend a weekend with friends that was cut short.