4 years ago

Attaching photos of the state our new (!) car was ...

Attaching photos of the state our new (!) car was delivered. The missing part (second photo) was scratched during transportation as we were told. We were promised a replacement within several days, but it's been nearly 2 weeks (since 31st May) and nobody even followed up. Extremely unprofessional. Whilst cleaning our car, discovered dirt under the rubber mats. I inspected the car when we received it and discovered scratches here and there + stain (!) on the front seat, but those were fixed on the spot. However, once we left I noticed more scratches inside (what are you gonna do about the scratched plastic?), and upon first cleaning it was shocking to see DIRT inside a NEW car. Am at a loss of words - utterly UNPROFESSIONAL. Check your car thoroughly before purchasing. Oh and our salesperson who sold us the car doesn't even work there anymore.

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