Akash Parikh

Review of Starwood Hotels & Resorts Indi...

**DO NOT GO ON THE RATINGS..FOODIES BEWARE**

**DO NOT GO ON THE RATINGS..FOODIES BEWARE**

**READ THIS BEFORE YOU GO AND GET DISRESPECTED BY THEIR WAITERS**

**ONLY GO. IF YOU WANT TO GO AND BEG TO WAITERS FOR CLEANING THE TABLE, GETTING WATER, MENU, BILL, LETTING YOU TALK TO THE MANAGER**

I had gone yesterday night @ 12.15 am to Lotus Cafe. The staff is unqualified and not bothered about anything. To start with, I had to clean the chairs myself. For 10 minutes I was served water or given the menu card. I complained to the restaurant manager. He changed my waiter and still the service was as bad as it can be. I explained him that I had gone there for the service and not the food. Similar or better food was available at other places for a better price. I need good service. The new waiter also paid no heed. My mocktail was very bad, they simply emptied a bottle of fruity of mazaa or frooti and gave me. I wanted them to change the mocktail but no one came to the table for a lot of time. Time and again I tried to call them, but the waiters were having a fun talk(even the manager whom i complained) and no one was looking at me when I was waving my hand for atleast 10 times. Finally, I had to call them by raising my voice. The new waiter came and he asked me what I want ? I told him I want my mocktail changed. And when my new mocktail had come, my food was already over. Had the waiter come earlier, I could have gotten my mocktail with my food. Although, this was just the start of the disappointment.

It was now 1.15 in the night. Now my food was over and I wanted to leave. Even after complaining about the service to 2 waiters and the manager, no one was coming for over 10 mins to give me the bill and all the staff was still gossiping and laughing at a corner. I got up from my table, starting walking towards them and told the manger, if you are done with gossiping, can i get my bill. I told him, that I had never even gone to the billing counter in a fast food joint for giving me the bill. Their service was even worse.

I asked them to call the General Manger of the Hotel. So they called Mr. Shrikant Pal who pretended to be the manager. I asked him if he was the manager, he said yes. But he was just the manager for 2 restaurants in the hotel. When I asked him, I want to talk to the General Manager only. He said that the GM is not available. I asked him to give me the number of the GM so that I could contact him the next day, which he bluntly refused saying that he doesnt have the number of the GM. Who in the world is going to believe that an employee doesnt have the contact details of his boss. Then I took his card and asked him to write on it that he doesnt have the details (which I am about to upload right here).