Eric Howard

Review of Bristol Energy

Not a good experience so far. Despite ringing up t...

Not a good experience so far. Despite ringing up to sort an account out and then subsequently emailing, my account was still listed as "the occupier" rather than my name. This means I was opening post - also addressed to "the occupier" for a previous account with a large overdue bill, which was threatening a visit from an external company. This is despite a phone call and three emails about this, only one of which has been answered. Their contact centre opening times are ridiculous if you work full time.

I have since had a more positive response via Twitter direct messaging which fingers crossed has resolved my initial issues, but overall it has been quite a stressful experience so far. The impression I get is they don't have the infrastructure or staff resourcing in place to deal with the volumes of customers.

I only went with this supplier as the previous occupant had. Time will tell if my experience becomes more positive but at present I wouldn't recommend switching to them out of choice.