John Fisackerly

Review of Acme Brick

Always had good experience with this company until...

Always had good experience with this company until recently. Customer service has gone way down. I have spent thousands of dollars with them and recently had the worst experience. Salespeople never call back and update about me about my order. I had salesperson come out and measure for stone and he never called back with a quote until I called him days later. He sent me a text quote which I had to show the salesperson in the store because he never contacted the store with the quote. Ordered some pavers over a month ago and was told would only take 2 weeks. 2 weeks went by and no phone call, so I called them and they told me it would be another 2 weeks which is now over a month since ordering. Still no phone calls or updates unless I call them which began to be an every other day thing since they never call back. Felt like I was given the run around each time. This delay made me lose the installer I had lined up to lay my brick. Called and asked to speak with manager and he was out of town, so I left a message. I will not be using this company any more.