Terrible service. Paid 296.51$ CAD for a 44$ lens....

Terrible service. Paid 296.51$ CAD for a 44$ lens. They can not seem to take responsibility for their mistakes. Made a purchase on their website for a lens with Priority Shipping, they accidentally sent it out with regular shipping and with UPS when I had selected FedEx as a carrier. They could not fix the shipping speed as it was already processed. After contacting them on Facebook messenger the solution was to order a second time the same lens and return the first lens when it comes in the mail. It has been over a month. They haven't processed the refund and UPS claims the company has not accepted the package back and so cannot process a refund on the brokerage fees of 44.58$. (of which are not mentioned during order, it is one thing to pay border fees and a complete other to pay for their brokerage fees that cost the same as the item they sent out!)

Paid 296.51$ expecting a refund of the cost for the first lens, shipping and handling and the brokerage fees still!

Full transcript:
https://drive.google.com/open?id=1n2O1Uzc0hz_kMMzS-vKNvKfABA9Bq7vh