I planned my family s dream vacation to Hawaii vis...

I planned my family s dream vacation to Hawaii visiting Kauai and Hawaii. I specifically chose the Big Island to see lava. I booked in advance and this was going to be the absolute highlight of our trip! We drove over an hour and a half to get to Hilo airport and arrived early. After our safety briefing we walked to the runway. Out of about 25-30 people we were the only ones not called out to a helicopter. After standing in the hot sun and waiting for almost 45 minutes a girl finally told us our helicopter was having battery issues and they were canceling. Of course there was not any more availability the rest of our vacation. I can not begin to describe how frustrated we were. Yes, I realize maintenance issues happen but I wish there were better backup plans! This was the only reason we came to this island and now we have no options! So disappointed!

Update!! Paradise employee assured us that she would refund our money immediately! My husband even confirmed before we left. Two days later I called the Hawaii Discount to see if refund was processed and she said Paradise had not even contacted them about a refund. She showed we actually flew! This is unacceptable service. She also said they probably would not have called to request refund if they hadn t already! Thank goodness I followed up! I understand we are only one customer (family of 5) but this experience was a once in a lifetime chance for us and was over $1,000!