John Webb

Review of Shangri-La Singapore Hotel

Our experience in the Valley Wing was excellent. S...

Our experience in the Valley Wing was excellent. Staff and service was first class.
However, service at the pool area was non existent, having to fetch own towels, no bottled water available, water containers not filled and no food service readily available. Very poor experience for the nine days we used the facility.
The food in the Waterfall restaurant was also poor, ate there one lunchtime and one evening and sent back dishes on both occasions. Food in Shang Palace was very good as was the service.