Last Thursday web I ordered a book at La casa del ...

Last Thursday web I ordered a book at La casa del libro. So far so good, this order was planned for Monday, September 3 ... anyway they went along Friday August 31st, we were not home.
Today, they are well on time again .... Great! The manetjem arrives at the Bell and his first words are: 14,43 ..... !!! Then ask if I can first see the package .... You can not open it, he says .... Okey I do not. Then he says that the amount must be adjusted .... !!!!! Wouw baby! ....... I give him 15 , he can keep the change ..... Then he asks something and we were no longer in the mood ..... Go away and give me my money back ..... Spain in different .... No business needed at your company .......