S. Batts

Review of New York City Retirement Syste...

Since COVID-19 appeared on the scene this only wor...

Since COVID-19 appeared on the scene this only worsened the attitudes of the customer service reps I've spoken with. They give out contradictory information consistently and when you ask for clarity, here comes the condescending attitude! You're on hold for well over 20 mins to speak to a human. My special thanks to the Mayor and the bosses of this agency for allowing this behavior to continue!! To all retirees this is what our years of hard work has come down to!! We're at the mercy of an "attitude".