I recently used the services of a consulting firm ...

I recently used the services of a consulting firm that I found online. I was hoping for a more personalized experience, but unfortunately, the company's approach seemed very standard and did not fully meet my expectations. The website was informative, but I wished there was more emphasis on the human aspect of consulting rather than just the technical details. The consultants were knowledgeable, but I felt like there was a lack of creativity and innovative solutions. Overall, the experience was average, and I believe there is room for improvement in terms of customer-centricity and thinking outside the box.