Bettina M.

Review of Harvard Group dba Elite Wirele...

Terrible experience there today. I wanted to get m...

Terrible experience there today. I wanted to get my service switched from AT&T to Verizon and add it to my husband's account which is with Verizon. The sales person checked my phone and then said it does not work with their network because I bought it at an AT&T store. She then said I can trade it in for a new phone, they will give me a $300 credit (i.e. I still have to pay $500 or so). When i told her I will not pay anything for a new phone, my current one is only 10 month old, she said, sorry, your phone does not work with Verizon. What she missed to tell me is that it is easy to unlock an AT&T phone (which is something i found out later). All she had in mind was selling me a new phone. She did not want to bother with anything beyond that.