Really disappointed in our experience with Altsour...

Really disappointed in our experience with Altsource. We were assigned a Sales Manager to help design our new app. He never followed up and after sending a couple messages, we learned he left the company. We were contacted by one of the developers who attempted to smooth things over. Only to have him inform us that Alt Source has chosen not to work on our project. Not sure if it was too complex or what? We weren't given any reason.