I dont even know where to begin, I'll try to keep ...

I dont even know where to begin, I'll try to keep this short but it is hard when my husband and I HAVE NOT been treated with respect, so this maybe long. I feel everyone should know how disrespectful this corporation is. Doesn't matter what race you are they are discriminating to all, as we are Caucasian with 2 full time jobs and one side job on the weekend. Whenever I call the office no one will answer the phone, I leave a message and do not get a call back. If no one answers I walk to the office to find two people sitting there?! There is always trash laying around the hallways and if you live on the top floor expect your bills to be outrageous since they don't like to cool the hallways. I was able to deal with this portion until this July, this is where I have totally lost my cool. I never leave reviews on places & I feel that they definitely need some attention now. We were paying rent with a check, they like to charge us a fee for using a card over the phone, and they decided to pull rent twice from us in one week. The first pull happened July 11th and the second one on July 14th. This has been the biggest headache ever!!! It was over a week before we actually got a hold of someone from the office, after multiple phone calls & messages(even to regional managers and emails to corporate). They could not tell us what was going on and this was day 10 already. Last week they told me I was issued a check(7/25) and to watch my mail. Yesterday I was called from office manager at Grande Market (my apt building) asking me if I have tried to go through my bank to get the charges reversed. 1. You told me last week a check was issued & 2. I contacted my bank July 15th and they told me it would take 10 business days, after doing paper work for your mess you made, to see the money back in my account. I didn't go through my bank because I figured Grande Market(Sherman Assoc) would have there act together by now and this wouldn't be an issue. It has been this constant run around with no answers!! If I could I would move out asap, but due to their ridiculous policy for breaking a lease (60 days notice and 2 months rent) I don't see that happening. Please reconsider if you plan on moving into a Sherman Associates building.