Brooke Harris

Review of MyLoanCare

The worst company I have ever worked with in my en...

The worst company I have ever worked with in my entire life. This company needs to be raided my the government.

I paid my mortgage on 3/31 and received confirmation that LoanCare received the payment on 4/1. All is well until 4/15 when LoanCare calls and says I have not paid my mortgage. I made another mortgage payment so my credit would not be affected. It is not 5/4 and I have not been credited my money back or have any kind of resolution. Every rep I have talked to (and there has been over 10) has told me they would follow up with me. LoanCare has received official bank statements, official letters from my bank saying the funds were taken out of my account and confirmation that it was received by them, as well as a fax stating all of the above. This company has taken an extra $900 away from my family during a pandemic with ZERO intent to return it. I have lost over 15 hours (every single lunch break since this whole fiasco began) and have nothing to show for it. If you have any choice, DO NOT EVER GO WITH THIS LOAN COMPANY. I will be having to pay an attorney to take escalate this matter.

LoanCare is unethical. They are stealing from innocent people who pay bills on time.