Kevin Galaba

Review of Strictly Auto

My car was in an accident, and I called Strictly A...

My car was in an accident, and I called Strictly Automotive to inquire about getting an estimate for a repair. In all, I called about 30 shops in the area -- and Strictly was, BY FAR, the most difficult to work with. From the moment the woman answered the phone ( I think her name was Kate), the entire experience was sour.

Just asking basic questions was a struggle with her. The process at Strictly Automotive was so difficult that I almost hung up on her. But, since the shop was close to another body shop, I figured I'd swing by both shops to get a competitive estimate. Strictly didn't even come close to making onto my list of possible shops to consider.

When I arrived, the woman at the front desk told me that it would cost $120 just to have a technician look at the car (another shop took five minutes to come up with a quote -- and it was FREE).

I told her that, in the the two long, drawn out, unpleasant phone calls I'd had with her, that she didn't bother to inform me of the standard $120 fee just to have someone look at the car.

I didn't want to pay that fee, so I drove to another shop and got an immediate estimate. And it cost me nothing.

Strictly, get rid of the woman who answers the phone. She's gonna hurt your business. In fact, she already has!