Actually, I would not award a star at all, but unf...

Actually, I would not award a star at all, but unfortunately that is not possible if you want to write a review. An employee who works in the EC was something of rude in the clarification of a process that makes you wonder whether this employee has ever heard of customer service. Maybe here helps a staff training. In any case, for the very last time, I used this facility. Pity!