Worst customer service experience. Our helicopter ...

Worst customer service experience. Our helicopter tour was cancelled second time( first due to weather ) due to the emergency landing of the helicopter which we were supposed to go according to them. We asked front desk lady to accommodate for other flights and options available. She wasn t very cooperative and was very rude and mean and acting like it was our fault and didn t bother about time we had spend travelling from Kona twice. When we asked for more information on available flights same day and next she was angry and called cops saying we were loud. I felt she didn t want other passengers to know that their helicopter had to do emergency landing. We were with our kids below 10 years old. They were really scared and we felt very threatened and harassed. I hope management looks into this incident and trains their staff to act politely as people are travelling on vacation here and with family. This incident happen at Hilo airport. I am still in shock how someone can act so badly with their own fault to the family with small kids. I am not recommending this company for anyone especially with family. I have to give one start so I can post this comment else I would have given 0 star.