Borders Group is an average company. I have heard ...

Borders Group is an average company. I have heard mixed reviews about them. Some people say their customer service is great while others say it's terrible. I decided to give them a try and I had an okay experience. The website was easy to navigate and the checkout process was smooth. However, the shipping took longer than expected. Overall, I would say they are an average company and I would consider shopping with them again.