At first when we started doing business with them ...

At first when we started doing business with them they were excellent. Recently I had a canvas made there, firstly the size was completely wrong, secondly I was told that I will be updated on the progress of it, which I was NOT, I had to phone them multiple times regarding this.The canvas was not ready in time. Afterwards i arranged to have the new one made according to what was ordered. The designer did not fulfill her promises regarding the replacement that she promised me, and I was told that she had no idea what I'm talking about. It was very disappointing and very poor service.