Jessica Lofaro

Review of Masonic Healthcare Center, Wal...

If I could give a rating with no stars, I would 10...

If I could give a rating with no stars, I would 100% give it to Masonicare. This place is THE WORST. My grandfather was transported to Masonicare to get evaluated for his behavior with dementia. One night, he lost his balance and fell on his butt (according to the nurse). My mother was notified by phone right away and the nurse stated he was okay and sitting in the chair and they were going to have a doctor come to examine him. My grandfather was later transported to a near by hospital and my family was not notified until about 18 hrs later from one of the doctors at the hospital, not even Masonicare! My grandfather ended up needing hip surgery. Long story short, Masonicare handled my grandfather s experience EXTREMELY POORLY. I cannot begin to describe how unprofessional this place is. We had to call Masonicare and explain ourselves in order to receive some sort of an apology how things were handled. To be quite frank, we will never know the truth and what exactly happened that night he fell. Unfortunately, sorry will not cut it as my grandfather is no longer here today. Please do your research and do not send your loved ones here.