The room's balcony does not open. Upon asking the ...

The room's balcony does not open. Upon asking the management, I was told that they are dummy balconies and guests are not allowed to use it whereas the door to the balcony said otherwise. The management asked us to pay for every items ordered for the room up front whereas all hotels allow you to pay entire bill post check out. Not happy with the service provided. Felt like we are not welcomed in this resort. Due to this I avoided using other service of this resort as well.