PBR56

Review of CATWALK, Marriott Hotel Berlin

I'm a lifetime Platinum Elite. 1) Asked for a room...

I'm a lifetime Platinum Elite. 1) Asked for a room upgrade. Employee said it was already a king upgrade which was the same as my travel partner received without an upgrade. I had to get a manager involved to push it and was provided a suite. This shouldn t have to happen.
2) Lack of recognition for Platinum Elite I never, every had this happen. I stayed more than 750 nights.

Christoph Flaggl, Director of Rooms Division contacts me with this resolution, which is unacceptable given I had asked for points compensation...."Please contact me on your next trip to Berlin and I will be happy to arrange your booking and welcome you in person. This is not acceptable.