Jackee Apicella

Review of GO Airport Shuttle & Executive...

When I travel I always purchase the airport shuttl...

When I travel I always purchase the airport shuttle. Never had any issues in all my years. Destinations in and out of the United States. This was my first time dealing with go shuttle out of Fort Lauderdale and boy was it horrible. Going to hotel I hand them 2 vouchers. Both had my name but two different scan numbers along with a receipt for $65. Two round trips to and from airport. They wouldn't take my husband's ticket because it wasn't in his name. After going back and forth we just take a taxi and I decide to take it up with go shuttle later that day. When I called to explain what happened they were in disbelief but offered no redund. Few days later I call 24 hours in advance for return trip to airport. They agree to pick us up at hotel 2 hours prior. I call back the next morning asking if they can come earlier and they said they had no reservation for me. They make a new one. The car service comes and says he takes cash only. No vouchers. We end up calling an uber. I tried to dispute charges and get my money back but the company refused to believe my story. Why would I lie? Why would I pay $65 and not use my vouchers. Why would i pay for them to turn around and pay for an uber? They have terrible customer service. Terrible communication.withlh drivers and the management is in complete denial. Btw the uber was $15 less each way.