J

Jena Dekdebrun

4 years ago

I ve had a very negative experience with this offi...

I ve had a very negative experience with this office. My doctors said after they sent over my paperwork I d get a call within two weeks. They sent my paperwork over on the 12th of December. I waited until after Christmas, after New Years. Still no call. I called myself and left a message, no call back, I called again and again. I called my daughter s pediatrician office to call them, they said they had to leave a message. They finally got ahold of the office manager there and was told that the Speech, language, & learning office didn t call me because one of therapists had their baby that day...... which would of been a legitimate excuse, if I hadn t been trying to get ahold of them for a couple weeks at that point. The office manager called me four days later, I missed the call of course, and was told in the message not to call back that day because they were closed and to call the next day. Which I did and again left a message. I finally was fed up with the ridiculous lengths it takes to get in direct contact with someone and had my significant other stop there on his way home from work, to see what was going on. The office manager then called me from only what I assume was home, and booked me an appointment on FEB 12th, and i immediately put it in my calendar, I even wrote what was said and the date in my notebook and repeated back to her a few times. And I go to the appointment and hand my new patient paperwork to someone behind the counter. I wait 40 minutes past my appointment time and knock at the window. And the woman told me it was actually March 12th, that the therapist wasn t even there today. Although I looked back at my notes and my signifcant other was next to me and heard the same date from the woman(she was on speaker), I feel like after someone took my paperwork and multiple therapists came in and out and saw me through a few patients, should of notified someone that I was still sitting out there.(I know they noticed me because I made eye contact with most of them and my daughter kept getting in their way as they came in and out, also they have a sign in sheet that each therapist signs their name as they take a patient, with my line still blank.....not hard to figure out something is wrong) I am shocked that this is an acceptable process at a medical office, Absolutely disappointed in this office and how it is run.

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