Josue Garcia

Review of V. Sattui Winery

Terrible customer service. I called before making ...

Terrible customer service. I called before making a reservation and asked how long before my reservation I could get a full refund. The lady assisting me told me anytime before 24 hours from the time of my reservation. So, I went ahead and booked. 27 hours before my reservation I called and tried to get a full refund for two people in our party that couldn't make it and they said they have a 48 hour cancelation policy. They didn't let me get a full refund and the lady assisting me said she could do NOTHING to help. She didn't apologize for the mistake of her team for giving me mis-information and didn't even acknowledge the mistake in the first place. I feel very cheated by their mistake and would double check with multiple team members if you're considering making plans to visit this winery to avoid this mess.