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I have purchased two vehicles from Coggin in the p...

I have purchased two vehicles from Coggin in the past several years, the most recent one being a 2007 Scion TC with 125,000 miles on it as a car for our daughter. This is a much older car with much greater miles than I ever thought I would purchase but the price was right and it drove so well that I took the plunge. Recently I went in to do some service falling under the heading of deferred maintenance (the prior owner and/or the dealer should have done this prior to the recent pre-owned sale to us; transmission fluid and coolant flush and fill at 100k and throttle body/fuel injector cleaning). They also suggested a tune up with new spark plugs (due when car was sold but had not been done and I did it a few weeks later). In any event, the total proposed charge was about $1000. I reminded them that I had purchased the car from them and all of these items were due or overdue at that time and should have been done. With that in mind, they basically agreed to charge me about 1/2 for the first three items (I had already done the plugs). Having owned 5 Toyotas over about 20 years and really partial to them and their dealers, I challenge you to find another brand/dealer group that is willing to do something like this to keep a customer loyal. I had a similar experience with a 2009 Sienna that kept eating factory JVC power amps; they replaced two out of warranty at $800 a pop parts and labor. Now the TC runs almost like new and they not only cut the price in 1/2 but had the work done in about 3 hours. (Amazing how much difference the throttle body/injector service makes). I continue to be genuinely quite impressed with the Coggin Service department and am very appreciative for the accommodation they showed me and my family today.

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