Demesha Leathers

Review of Healthgram, Inc.

I have the fine pleasure of having to deal with th...

I have the fine pleasure of having to deal with this company through my employer and I must say their policy for claims are absolutely ignorant.
So, I go and see my eye doctor back in February, I ended up paying out of pocket almost $400. Next I mail off my reimbursement documents to be reimbursed for my money. This was in March. I call to check on the status and surprisingly they never received my documents. So, I ended up faxing this in. By this time in March I simply moved from one apartment building in my complex to another. Between Healthgram and my postal office, this s June and I am still waiting on a reimbursement.
I called them from April (they stated they mailed it off April 11th) until now telling them over and over I never received my check. Instead of them tracing the damn check to see if it had been cashed by someone else immediately they wait, their policy states they wait 60 days to do anything! How dumb is that. Ok, now we were at the 60 day mark June 6th. Guess what? I call asking ok have you guys reissued my check? They state, they sent it to be traced and it takes 7-14 days for that to be done. So, let me get this straight: You make me wait 60 days to even trace the check then you tell me I have to wait another 1-2 weeks before this is completed, then it will be another week or so before the check is mailed again? Sad and dumb! The policy needs to be changed. If I am calling you after a month stating that I never received the check, it's not coming. It does not take a post office really over a week to deliver to an address in the same state! So as of now, I am still waiting on money I paid for out of pocket for a service I had insurance for...
So here we are June 22nd. I call yesterday, and guess what I am told? Tracing the check would be 30-45 days...sounds like I'm going to have to see if I can take legal action, this is ridiculous!!!
Finally received my check about 2 weeks ago after months of telling them it was lost. The last terrible experience I had when I called and I spoke with a guy who left me on hold for over 15 minutes...I imagine they were just leaving me hold to be funny because what he came back to the phone and said was what they had been telling me for months about my check. He was trying to be funny by leaving me on hold and hoping I would just hang up...I sincerely hope this company goes bankrupt so people never have to deal with this type of customer service ever again...! Sad!

I came back and reviewed more reviews only to find whomever responded to the reviews responded the same way for everyone! I hate this damn company with a passion...it's unfortunate this is who my employer has chosen for us...I guess they are saving money and you get the quality you pay for!