I WISH WE COULD RATE WITH ZERO STARS......i have r...

I WISH WE COULD RATE WITH ZERO STARS......i have received a call from these people just over a year ago with regards to unpaid rates and so on, this was due to ekhurleni not transferring the rates onto the new owner, after numerous emails to VVM and Ekhurleni with all the attorneys statments and payments with all amounts paid on our side up to date, we did not receive any feedback from both parties then, a year later we get a call from VVM stating we are in areas and need to pay the account, again after submitting all these emails and docs to Brendah ( team leader ) and asking on my emails to please let us know urgently what is going on as we have never ever in our history of living had any debt that was not paid, this has come to a shock for us, we have tried calling VVM so many times , either cant get through or if we do we get cut of, and today just made me so upset, i have called about 5times spoke to 5 different people and all gave me different numbers and pushed me from here to there knowing they are all working remotely, and then i called the last number that they had referred me to, spoke to Thembisile at call centre, asked to get Brenda to contact me asap and respond to my emails, i asked her for the complaints email address, GUESS WHAT ??????? SHE DOES NOT KNOW THE COMPLAINTS EMAIL ADDRESS ?????????? REALLY. SHOCKING, i told her i will log a google review and she said ok its fine, i need someone to contact me urgently and notify us what is going on with this query, i don't expect a call a year later from now stating we need to pay our areas which we don't have.( Brendah has all our details )