Happy Girls

Review of Ripley's Aquarium of Canada

I'm sure it's great but I was helping to make a ca...

I'm sure it's great but I was helping to make a call to customer service and legit... didn't pick up for 2 hours... for two days straight... That's 4 hours wasted for trying to change booking with no results, you might as well just add a "change booking" function on your site. I'm sure with the pandemic it makes customer service a lot harder, but if your customer service isn't open please don't say it is and then make people wait, and then make emails not a viable method for booking change, it's extremely frustrating and leaves a bad taste in my mouth and makes me feel sorry for my friend who has anxiety issues in regards to these kind of situations. I don't want to leave too bad of a review though because I really love aquariums and I see a lot of people on here clearly enjoying it, but please be better about this, cheers!