I recently engaged with a consulting service found...

I recently engaged with a consulting service found through their website. The site was well-organized and easy to navigate, providing comprehensive information about services offered. The initial consultation process was smooth, and I appreciated the personalized attention given to understand my business needs. However, I found the follow-up and ongoing communication to be lacking. There were times when I had to reach out multiple times before getting a response, which was frustrating. Despite this, the actual consulting services provided were satisfactory and did offer valuable insights. However, the overall experience was dampened by the lack of consistent communication. I hope they can improve in this area to enhance the overall customer experience.