Poor customer service! This is my first time ever ...

Poor customer service! This is my first time ever leaving a negative review for any company. I ordered my daughter's varsity team pictures almost 3 months ago. We never received them. Called at least 10 times, their machine says they will return your call after 24 to 48 hours. It took them 2 1/2 weeks. They said they didn't have the expiration for my credit card. I asked why they didn't call, their response was "we called your voicemail was full". They did call one time after I called them 10 (this is 3 months after pictures were taken, my voicemail was full that day because I had just had surgery). I have caller ID. It showed me they called, I called them 3 more days in a row before someone finally answered. Why didn't they call three months ago? Of course she was just getting ready to return my call . Now my daughter has no team photo, no varsity picture and no buddy picture because they said it will take another 6 weeks to get the pictures. 6 weeks? This entire experience has been awful. Their only response "I'm sorry". Thanks for the memories!