Disappointing for a 5-star hotel. Sitting room clu...

Disappointing for a 5-star hotel. Sitting room cluttered with extra furniture like a storeroom. No interesting channels on TV. Poor room service menu and order was delivered incorrect. Dreadful, cheapskate disposable razor which cut my face. A run-down feeling. Needs investment and training in service ethic. One good area is the lobby - the decor and people were very pleasant there.