I do like what they do here and let's just say I'm...

I do like what they do here and let's just say I'm familiar. When my friends son that is 20 couldn't get there on time and he showed up 30 min late to his appt. He was having a really hard time and they made him reschedule. How it was handled from what I heard and what I heard was correct. He kind of got the cold shoulder. Now correct me if I'm wrong but when your in a position to where you take an oath to help people. Then someone comes in that really needs help is time really a factor? Or is it the money that becomes more of one? I'll leave it up to you decide. Sorry this is so long. This one kind of got under my skin when I heard about it. Let me know what you think.