Just finished writing the CPH exam. I had online ...

Just finished writing the CPH exam. I had online material, hard copy, and paid the extra $$$ for the CPH Check, study exams. I need this course to provide income for my family. So went through everything many times. I got 80--100% on all the review questions, knew both CPH Check exams solid. Wrote the exam...and it was not even in the same league for difficulty or content. There was only 2 questions from the Check study exams (so that was a complete waste of money). The exam was loaded with double negative questions, tricky wording, many had more than one option that could be right. Why don't they just ask straight forward questions? Many exam questions were not on practical content. The most frustrating part is my knowledge was solid on the content I was provided, but the actual exam went well above this, and well above the practice exams I paid for. I have tried calling, only to be in the queue for well over an hour multiple times and have to hang up because I can't wait any longer. Now with COVID, every available date is booked out for months. I am being told there is nothing they can do, so keep checking. I drove 2.5 hours to a different city to write today. The room I was in was small, with approx 9 people writing...If they are full of bookings, can CSI not just get a larger room and add another proctor? There is something they can do! Obviously demand is there...and they didn't have any trouble collecting my fee. A complete disgrace.