Marty Lipsey, DDS, MS

Review of Augusta financial inc.

People B+....Refinance Process F

People B+....Refinance Process F

Alicia and David were great. Augusta's process was TERRIBLE. I'm not complaining about the many months of waiting. It's also important to point out that we have amazingly high credit scores. The nightmare began AFTER we signed the mountain of paperwork with the notary. It's reasonable to think that you are just about ready to close and be done after that happens. Think again!

Almost daily, after that point, we were sent one or more additional documents to sign. Seemingly senseless and mostly duplicated documents that we had recently signed and were told needed to be updated as "required by underwriting." We figured that there was nothing anyone could do since "underwriting" required these things. Shortly we realized that "underwriting" is really another part of Augusta's own staff that was papering us to death. This was November 2020. The most insane part came when Augusta demanded we prepay thousands of dollars for the complete premium for 2021's homeowner's insurance or they would not close. I would give them one star but after much stress and thousands of dollars put out that we did not anticipate, we did finally manage to close. Wish we had chosen someone else to do this refinance for us.