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Review of Healthgram, Inc.

Very poor customer service. Healthgram's COB requ...

Very poor customer service. Healthgram's COB requirements are unreasonable. Most major insurance companies will accept photocopies of the co-insurance cards and will call the member services number on the back if they need additional info not on the card. Healthgram's policies refuse to do that and instead require a very specific form that I'm assuming if you get any detail wrong, your claims will just continue to be denied due to lack of information. I guess Healthgram is more interested in saving a buck so their agents don't have to make an outbound phone call for 5 minutes and instead cause members hours of headaches. That's poor customer service.