Neil McMillin

Review of Sheraton Fort Worth Hotel and ...

Stayed at this hotel with my wife during the South...

Stayed at this hotel with my wife during the Southwest Veterinary Conference. When we first arrived, we checked in and went up to our room. Our keys didn't work at first but maintenance fixed that by rubbing the card on his sleeve... Boy did I feel stupid. Well, we get to our room and see that we had the wrong room. We had reserved a single king-sized bed but the room we were sent to was a double full. I went to the front desk to get it fixed and the employees apologized for the confusion and managed to change the room for me. They were very kind. Now, as far as the room, it was very clean and didn't smell or anything, which is a big plus.

My second day there, I decided to try out the restaurant at the hotel. The environment was nice, staff looked very professional and were very respectful. The food was absolutely amazing. Great flavor and cosmetically, it was fantastic.

The pool was nice but fairly small. There seemed to always be an abundance of people there.

Now, the only time I had to call maintenance was when the battery in the thermostat died and the A/C would not operate. The employee showed up quickly, replaced the battery in no time (keep in mind, this was at midnight) and was very professional. Now, this is where this place won it's 5-star rating... I'm from Oklahoma and I mentioned to the maintenance employee how the beer here in Texas seemed to be better and also had more variety. The maintenance worker told me the hotel served locally brewed beer and that they sell it in the bar downstairs. I told him I would check it out the next day because it sounded interesting. Well, about 5 minutes after he left, I heard a knock at the door and when I answered, I saw the maintenance worker standing there with an I bucket with locally-brewed beer in it. He handed it to me and informed me that it was complimentary. I thanked him for being so generous and he left for the night.

That beer was amazing...

The overall experience was great. Between the professionalism of the staff, pricing and the environment, I am definitely going to make this my go-to hotel for the dallas-forth worth area.