J

Joey LehmN

4 years ago

Had an appointment at 9 am. I made a drop off app...

Had an appointment at 9 am. I made a drop off appointment for the truck the night before at 630 pm. I dropped the truck off at 615 pm I got a call the next day that I missed my drop off appointment. I told them my truck was there and I did not my drop off appointment. They said it was just a courtesy call and the service department did have the truck. Friday at 3 pm I got a call and they told me they have not even looked at my truck yet even though I had an appointment on Thursday at 9 am. I called the Lewisville Dealer and they said they would take care of me. I called Classic Dodge and told them I will be there to pick up my truck because I found another shop that would actually honor my appointment. I was told they would have it upfront and ready. I got there to pick it up and had to wait for them to go to the back lot and get it after they hunted down the keys. I will never use this shop again

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