Alison McGowan

Review of Jerry's Home Store London TCR

My experience with Habitat was one of the worst an...

My experience with Habitat was one of the worst and most stressful in my life. Ordered 2 sofas in the sale in June and by mid September they had still not arrived. In between there were over 40 exchanges of emails, all giving, and then cancelling, different arrival dates. There is no internal communication between sales, manufacture, service and delivery, and you never talk to the same person. They simply don't care. In the end after endless complaints I got my money back but then had to start again looking for a new sofa having wasted 3 months of my time. I will NEVER EVER buy or recommend Habitat again. It has completely lost its way.