J

Jimmy Clark

4 years ago

The renovations they have done looks great but unf...

The renovations they have done looks great but unfortunately the food and service did not meet expectations. We are local and dine at other high end restaurants in the area like Hyde Park and The Chart House. We expected something similar for the price. I had a 14 oz ribeye that was 37.00. My wife had a 8 oz filet that was 42.00. Everything is a la cart so these prices do not include anything else. We ordered some Mac and cheese, 8.00, collard greens, 6.00 as sides. The steaks were pretty good but the sides were served just warm and the Mac and cheese was almost cold in the middle. We sent it back to be warmed up but we finished our complete meal before they brought it back to the table. We had to wait on drinks from the bar an excessive amount of time. They were not very busy. The restaurant was half full. You would expect a restaurant, that is charging these prices, to be staffed properly especially since they take reservations. The waiter did apologize and he took off one round of drinks but no manager ever came by to address the problem. Taking a round of drinks off the bill was nice but I would much rather had a nice meal that was hot. They are also having some issues with the air conditioning. The south west side that we sat on was very cold, the other side was much more comfortable. Then to top it all off the credit card system was not working so that had to write down our CC information to run it the next day. I know they just reopened but if you are ever going to get things right it should be when you first reopen. Our experience will push us to other high end restaurants but I wish them luck.

Comments:

No comments