Ariana Robinson Review of Pearson Mazda
I dropped my car off for recall work only to get a...
I dropped my car off for recall work only to get a call that I needed multiple things fixed that added up to almost $800 including $322 to replace my whole headlight because the bulb was out and $150 to diagnose why my fog lights were not working which I know for a fact were working when I dropped my car off because I used my fog lights at night driving to work. I look under my hood to find that several fuses were missing that were all there before. Not blown MISSING!! Meaning someone deliberately removed my fuses. I replaced all the fuses and what do you know my fog lights and headlight are now working again! Also told me my drive belt was cracked and needed to be replaced. I took my car to another mechanic to have it looked at and it was fine. Will not be returning to Mazda on broad for anymore service work. Since the recall labor was free on my end they tried to make me pay for unnecessary things and deliberately removed my fuses!
Don t even bother responding to my review because when we called back and asked about it the answer we got was we would never deliberately do anything like that and your lights were not working when the car was dropped off lies!
Fuses don t just fall out, they are under my hood in a covered box and I KNOW my lights were working.
Also my whole headlight needing to be replaced was a lie too! Two $4 fuses later and all my lights are working again! No cracks in my drive belt either!
I don t know about the the sales part of this dealership but the service is 0 star quality.

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