Peter Funke

Review of MyLoanCare

worst possible experience - These folks called to ...

worst possible experience - These folks called to "welcome" me to their service and asked me to call their service center where they "agents are available till 10PM EST!". So I diligently called, then diligently waited on hold for 20 mins while the VRU recounted how important I was to them, and how I should "please hold, as an agent will be available to talk shortly." I guess "shortly" needs to be redefined by Websters. I gave up at 21 mins. Did call back for identical experience. Obviously these folks have never read a book on customer service. or service quality (tho they did get some nice engaging scripts for their VRU).