To start with this review I will say that We were ...

To start with this review I will say that We were over promised but under delivered by TDF. We started calling them and made the deposit by the end of March. By mid of April we met for our presentation and we have agreed with 75% of their proposal. There are couple more items I either take off or switch out. On June 13th they went out and did an installation for the house. That s when I found out the 2 items I have agreed with them on the very first time after they proposed it was not in stock and not sure when will it be in stock again. I was told to wait until the end of July for one of the 2 missing items. When I mentioned I wanted to cancel the items Crystal (the name of the designer who worked on my project from the beginning) told me that the both items will be discontinued and she is not sure when will it be delivered. It seems like because I insist to cancel 1 she went ahead and try to make me cancel the both item. When I asked for the refund, this is when the ridiculous part started. So the missing items are the ones for the living room and the project it has a media cabinet, 2 3-seats sofas, an end table, 1 lamp, 1 decliner, 1 love chair and a coffee table. The 2 pieces were missing are a love chair and a coffee table which we picked out at the very beginning and they said they have it ordered but until the end for almost 8 weeks we was informed that 2 pieces has been out of stock for awhile. And for 8 weeks no one has informed us any words so we either wait or pick out different ones. They waited until they done install everything and let me know that 2 pieces are missing. The whole project cost us 30K including freight and installation fee. The living room itself cost us nearly 14k. When I asked for the refund of the 2 big items or I would call the 2 significant items since it s a chair and a coffee table, they told me that I will get a refund of $1400. I was like what. For the whole room cost me 14k and that 2 big pieces only cost $1400? I spoke to Crystal and she became so rude. I feel like after receiving all my money they kinda want to walk away brushing off all the responsibilities. When I mentioned about how disappointed I am with her service she would jump in and ask me then what do you want . She asked me that question for all most the whole conversation when I tried to tell her how I feel. If you are going to pick them, don t work with Crystal. You won t be able to see her true self until things happen and it wasn t a nice one to deal with if anything happens. The items that we received there were 2 damaged ones and one of the chair it took them until last week Wednesday which was August 8th to finally have it fixed. They fixed it for 7 times in total wasting all my time staying home wait for them and what they did was keep bringing another damaged one to replace it. Finally it s done and I really won t recommend their service to anyone that I know. Their products mainly are from Coaster Fine Furnitures and with that same project I don t think we would pay more than 15k for the whole house. The bedroom nightstands and the media cabinet are feel very cheap. Not real wood and yes for the price I paid I do have the right to expect some real wood or high quality items. But it failed us so hard and we have learned a big lesson from this project that never ever trust anyone too much. I highly recommend you shop around before making your decision because most of the house project costs thousands of dollars so be careful in picking your service. If I have a negative choice I will give them some negative stars.