EXTREMELY disappointed and devastated to learn tha...

EXTREMELY disappointed and devastated to learn that after waiting for several months, that your center is now informing me that our insurance is out of network and I will need to pay over $2000 for my son to be evaluated.
Why was I not informed before so I could find other options for my son?
You need to do better with communication especially since you are dealing with families that are already under a lot of pressure and grasping for any kind of hope they can get for treatment.