At the time we stayed the room was infested with l...

At the time we stayed the room was infested with little black flying bugs or mosquitoes. Went and told front desk there response was all rooms were like that because of the pond next to Casino, and they were coming in threw the air conditioning unit. Next time I will ask for my money back if that happens again.
I also received a promotion for John legend and George Lopez. I called to reserve tickets and now they are telling me I do not gamble enough to qualify for tickets. Even though it does not say that I have to gamble more for these tickets.
Is that the way it works? I was at the copper level and now I am at the opal level. Does that mean anything?
Receiving promotion is new to me.