This review is written about the Trillium Urgent C...

This review is written about the Trillium Urgent Care Centre at 150 Sherway Drive.

I've been to Trillium Queensway a handful of times, mostly small fractures or sinus infections. But when I went yesterday, February 18th, 2015, it was the WORST. I had already gone to a family doctor with a really bad chest infection that had resulted in a rib injury. I was told to put something between the underwire of my bra and my chest so I used a tensor bandage, wrapped very lightly to avoid the risk of getting pneumonia. She said judging by my breathing and my pain that I had cracked a rib so she gave me an antibiotic and told me to take what I had been using, percocet, left over from a previous surgery. She said if it continued, to go to my family doctor or trillium if the pain got worse or if my infection persisted. Anywhoo, fast forward a week and a half, it hurts to lean back, to lie down, I'm unable to sleep properly due to pain, and my mom has to help me put my shirts on in the morning. I finally drag myself to Trillium after sneezing that morning and getting sharp, shooting pain in my chest. The wait times were totally fine, I was taken in to put on a gown within 25 mins. However, when I said I had a hard time getting dressed, the nurse scoffed at me and said to "do your best" so I managed to get my coat and one of my shirts off but not my bra or tensor bandage. She yelled at me and spoke to me like I was stupid for wearing a tensor bandage around my ribs because I could get pneumonia, which I had explained to her, was why I was wearing it loosely upon request of another physician. She pulled it off (velcro) quite roughly, which hurt my ribs. The doctor came in and poked my back, hard, so I naturally cried out in pain. I was sent for an X-ray. I looked at the referral sheet on which they had made errors on the following:
- incorrect emergency contact number
- incorrect place of employment
- incorrect side of body injury was on.

After my X-ray, which was hard because I couldn't lift my arms, I was sent back up to urgent care to wait. The doctor yelled my name twice in a short period of time because I couldn't make it to her fast enough and then she sighed as I finally got there clutching my ribs. She said nothing was wrong, no crack, no nothing and that I was clearly exaggerating my pain. She refused to show me the XRay and then told me to go home and take a Tylenol.

I don't trust this hospital as far as I can throw it now. Especially since last time my mother had a fractured rib, they sent her home and said she was fine, only to get a phone call from a technician later that evening confirming that she had a cracked rib and the doctor missed it looking at the XRay. Be careful if you go here and don't be afraid to ask for a second opinion.