Gem Rides

Review of Masonic Healthcare Center, Wal...

Based on my ongoing experience, I HIGHLY recommend...

Based on my ongoing experience, I HIGHLY recommend that folks consider hospice services for their loved elsewhere. Masonic hospice continues to be one of the most heartbreaking suggestions I've ever made, based on the following:

Caseworker Engagement:

We were told that the "caseworker" would NOT speak to or email ANYONE except the"primary person" (aka whoever lives with patient). That alone qualifies for zero stars. We realize you are busy, but SHAME on you. Caseworker also stipulated that only the "primary person" is allowed to be present during provider visits (???)
These policies place an ENORMOUS burden on the "primary"; not only are they responsible for care 24 hours, they are tasked with all communication regarding the patient. These unsubstantiated policies are disenfranchising to the patient and to the family unit.

Patient Care:

Wish I could comment, but again- lack of communication. Patient reports she"isn't allowed" to see or talk to her regular doctors. Caregivers also vary, there's no assigned team. Most importantly, patient idoes NOT believe that she should be in hospice, but her caseworker cautioned against false hope" (NO diagnosis was ever given) Aside from that, worker visits are frequently rescheduled, patient reports they're also either early or late..

Masonic assured us that they would take charge of all medical care( ie follow up appts); yet when several providers reached out regarding missed appointments, I learned that they weren't even informed of hospice placement.

Family Supports/services:

There are none.
N.o.n.e.
No counseling.
No grief groups.

There was a single brief family conference call, in which the caseworker arrived late and hurriedly provided a generic medical update. She talked over/ignored several questions. She declined to provide neither medical decision making information (ie how did patient end up in hospice?) .. nor contact info for someone who could.. We were also told there would be a review in 3 months, and that if there was any improvement she would not get' home healthcare".

***Updated *** I don't want or need a corporate response on this review. There's nothing you can do or say that will change this awful experience with Masonic hospice.